Melior Solutions Limited is committed to maintaining a quality management system designed to meet the requirements of ISO 9001:2015 and our goals within the purpose and the context of the organisation.

It is the policy of Melior Solutions Limited to:

• Give satisfaction to all our customers, other stakeholders and interested parties whenever possible, meeting or exceeding their expectations.
• Comply with all legal requirements, codes of practice and all other requirements applicable to our activities.
• Ensure the prevention of occupational injury and ill health by the reduction of hazards and pollution.
• Provide all the resources, such as infrastructure equipment and trained/competent employee owners and any other requirements, to enable the company’s goals and objectives to be met.
• Ensure that all employee owners are made aware of their individual obligations in respect of the company’s quality policy, goals & objectives.
• Maintain a management system that will achieve the Quality Policy’s goals and seek continual improvement in the effectiveness and performance of our management system based on “risk”.

This quality policy provides a framework for setting, monitoring, reviewing, and achieving our objectives, programmes, and targets.

Customer service is an essential part of our quality process and to ensure this is fulfilled, all team members receive training to ensure awareness and understanding of our quality system and its impact on customer satisfaction.

To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed by the Director to ensure it remains appropriate and suitable to our business. The Quality Management System is subject to both internal and external annual audits.